Kids Cafe Written Exam

All staff and volunteers who assist with the meal service at our USDA sponsored Kids Cafés are required to complete this Annual Civil Rights Training.

1. Select the correct answer pertaining to legislation in Civil Rights. A. Discourages discrimination only in some programs receiving federal funds, partially or fully funded B. Prohibits discrimination in all programs receiving federal funds, partially or fully funded C. Discourages discrimination only in programs receiving state funds

2. In addition to the 6 protected classes in the Child Nutrition Programs it is illegal in Virginia to discriminate based on: A. Veteran's Status B. Religion C. Sexual Orientation

3. Discrimination, which makes a distinction of one person or group of persons from others can be A. By neglect B. Intentional C. By a close family member D. A&B only E. B&C only

4. USDA defines a person with a disability as someone with a physical or mental impairment which substantially limits one or more major life activities including: A. Walking, hearing, breathing, working, performing manual tasks, operating a motor vehicle, and speaking B. Caring for oneself, walking, seeing, hearing, speaking, learning, and working C. Performing manual tasks, hearing, operating a motor vehicle, seeing, walking, working, and speaking

5. Reasonable steps must be taken to ensure meaningful access to the information and services provided for people with Limited English Proficiency (LEP. Which is not an example of a Language Assistance Service? A. Bilingual Staff B. Telephone Interpreter Line C. Oral Presentation Services D. Male and Female Staff

6.Select the answer that is NOT identified with the “And Justice for All” poster. A. Is only available in English B. Helps communicate nondiscrimination in programs C. Must be prominently displayed in all offices where there is a USDA presence and where it may be read by customers

7. Collection of ethnic and racial data, language assistance requirements and reasonable modifications for persons with disabilities are all part of the required A. Customer Service Training B. Civil Rights Training C. Conflict Resolution Training

8. As per USDA regulations, sponsoring organizations are required to collect the ethnic AND racial data of the participants in their programs. Which of the following correctly identify the participant’s ethnicity and race? A. Non-Hispanic, Asian B. Hispanic, Black C. Non-Hispanic, White D. All of the above E. A & C only

9. Conflict resolution can be achieved by Identifying a problem; Determining a solution; Gaining approval from the customer; Making an Agreement and A. Investigating B. Providing Bilingual Staff C. Following Up with the Customer

10. Select the best answer when it comes to Customer Service. Customer Service is A. Instilling excellence through courtesy, confidence, and enthusiasm B. Responding to customer needs C. Valuing their worth D. All of the above E .None of the above

Annual Civil Rights Test - Kids Café